If something isn’t right, let us know how we can help.

1. Telephone number 081 825 3181

We're here: 

Monday & Tuesday 9am – 5pm
Wednesday - Friday 9am – 3:30pm

Calls are charged at the local rate, plus your phone company's access charge.

2. Or write to us at:

Customer Service

BMW (IE) Limited

Swift Square,

Northwood Cres,

North Wood,

Dublin 9,

Ireland 

3. Or, email us at:

customerservices@bmw.ie

To help us investigate and try to resolve your complaint, please provide us with the following information:

1. Your full name and address
2. Your vehicle details
3. Details of how we can contact you
4. Your BMW Centre
5. A clear description of your complaint
6. What you would like us to do to rectify the situation
7. Where relevant, copies of any supporting documentation

• If you do not have a customer account with BMW we will ask for some information on ownership, this is normally through a copy of the Registration Document.

Our commitment to you.

• Once received, we will notify you of a case reference number and this should be used in any further communication on the complaint.
• Your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with updates.
• We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
• In some cases we’ll need to contact your BMW Centre for more information. If appropriate, we may refer the complaint directly to them for information or action.
• We will do our best to resolve your complaint quickly and aim to resolve complaints within five working days.
• We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.